At The Secret of Tea, your satisfaction is our priority. We are committed to providing high-quality teas, and if you are not completely satisfied with your purchase, we offer a refund or exchange under the following conditions:

1. Eligibility for Refunds/Returns

• Refund or return requests must be initiated within 7 days of receiving your order.
• We accept returns for items that are damaged, defective, or incorrectly fulfilled.
• Unopened, sealed products are eligible for return only if they are defective or if an error has occurred on our part.
• Once the package has been opened or tampered with, the product is considered consumable and is not eligible for a refund or exchange.

2. Return Process

• If you receive a damaged, defective, or incorrect product, please contact our Customer Support team at [Email Address] within 3 days of delivery.
• Provide your order number, a description of the issue, and photographs if applicable.
• Products identified as ‘damaged’ or ‘defective’ will be reverse picked by us; once received at our facility, we will verify the condition and initiate a refund or replacement accordingly.

3. Refund Process

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days and credited to your original payment method.

4. Exchanges

• Due to the perishable nature of tea as a food item, we do not offer direct exchanges. If you wish to exchange a product, please return the eligible item for a refund and place a new order. Please note the following:
•          All items must be returned in their original, unused condition.
•          Our team will inspect every returned item to ensure it meets our quality standards before initiating a refund.
•          For such exchanges, the buyer is responsible for all shipping fees.
•          We do not offer pickup services for exchanges.
• These measures ensure that we maintain the highest quality standards and provide a fair process for all our customers.

5. Non-Returnable Items

• For hygiene and quality reasons, opened or used products cannot be returned unless they are proven defective.

6. Contact Us

If you have any questions or require assistance regarding your refund or return, please contact us :

Email: thesecretoftea2024@gmail.com
Phone: 9820888231

By purchasing from The Secret of Tea, you agree to the terms outlined in this Refund & Return Policy. We appreciate your business and are dedicated to ensuring that every cup of tea you enjoy meets our highest standards.